Increasing efficiency by taking over routine activities from individuals.Reducing the risk of errors by removing human involvement from routine manual tasks.Cutting costs in office materials by eliminating unneeded paperwork and manual administration.Providing up-to-date information on your business by automating business processes.
We have a standard procedure of handling change requests from our customers. Firstly, we seek their approval for any change request. After the customer approves the request, we do an impact analysis. This allows us to deliver the timelines and cost estimates to the customer. Once the customer approves the estimates, we implement the changes.
Having to re-enter the same, or similar data into multiple software applications.Producing large amount of printed material, where supply of data could be substituted with electronic means.Sending regular notifications to your clients manually.Keeping your website up-to-date by hand with data obtained from software applications or documents.Doing tedious calculations on regular intervals to get information out of your business activities.
We provide our customers with the access to our project management tool, which allows them to monitor the progress of their project at any hour of the day.Alternate-day, or weekly format. We use Skype, GoToMeeting, or telephone calls for scheduling the meetings.Additionally, to enable sensible and effective communication, we allow customers a 1-hour overlap as per their time zone. During this period, the customer can interact with the entire team or the main resource(s) depending upon the requirement. If the customer wants us to work at certain hours (i.e. outside our normal hours of operation); we can do it for an additional price.
This clause is covered in the IP contract, and NDA is also signed between Swank Innovations and the customer specifying the same. The same clause is also covered in the contract signed between Swank Innovations Global and its employees. In addition, we audit our processes and train employees on a regular basis. These efforts ensure that our customers intellectual property is always secure.
We can do both. If you like the flexibility and freedom of "do as I say" and "pay as we go" then we can charge by the hour. However, we also offer fixed bid pricing for very well defined projects. If the project brief is exceeded, then we can always re-quote for any late changes. For some clients, we can also offer a hybrid of both hourly and fixed bidding. In general, we do whatever makes the most sense for our client and the project in question.
Once the project is completed and paid for the software is owned by you. This means you get everything that is necessary to build, maintain, or extend the software, such as "executable" files, source code, scripts, graphics, audio, project files, etc. However, we do like to retain the right to reuse the source code in future projects, provided it does not contain any proprietary or protected information belonging to you. Obviously, if this is likely to cause a problem, we can customise the terms to your needs.
Swank Innovations works to the rigorous standards set by the software industry, and we warrant all our software in accordance with accepted industry standards and practices. In addition, we offer a range of on-going support services. Contact us for more information.